How to Return an Item Under Warranty

Let’s get your gear back in action! Click below if you have a return under warranty in the U.S. or Canada:

Repair Request Form

Once you’ve completed the form, you’ll receive an email with detailed instructions.

General Information

Need a compass to tell you what course to take to fix an item? No problem. For info about your specific warranty, parts or repairs, email warranty@kelty.com and we’ll be happy to guide you.

Ridgeway by Kelty

Let’s avoid the confusion in case you’re experiencing any. Kelty is not affiliated with “Ridgeway by Kelty”, which is a separate company that licenses our name, but makes gear separately. That’s why we can’t help with parts or repair. If you need help with those items, call Wenzel at 800-325-8368, (and press #1 for customer service), or visit www.wenzelco.com/Contact-Us

Limited Warranty Policy and Guidelines

Kelty branded products (tents, backpacks, sleeping bags, and kid carriers) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. Kelty branded gear (lighting, trekking poles, furniture, sleeping pads, coolers and airbeds) are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship.

If a Kelty branded product or accessory covered by one these warranty options fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Kelty’s Limited Warranty applies only to Kelty brand products purchased and used in the United States and products specifically authorized by Kelty for retail sale in Canada. For consumers, who are covered by consumer protection laws or regulations in their state of purchase or Canada, except in instances where those laws and regulations are not required to be cumulative, the benefits conferred by Kelty's Limited Warranty apply in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

Kelty’s Limited Warranty does not apply to products that are not Kelty-branded, even if packaged or sold with Kelty products. Non-Kelty-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details.

Canadian Returns

Kelty will not credit previously paid customs and duties. Customers may pursue their own refunds in their location.

This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

We reserve the right to change the terms and conditions of the above warranty at any time and without prior notice.