Kelty Limited Warranty
LIMITED WARRANTY
Kelty takes pride in its workmanship and undertakes to manufacture the best possible products. Kelty products (except furniture products) are warranted to the original owner to be free from defects in material and workmanship for the life of the product. Kelty furniture products are warranted to the original owner to be free from defects in material and workmanship for one (1) year from the original purchase date. This warranty supersedes any other warranty and is subject to the following conditions and limitations.
Since no Kelty product is indestructible, Kelty’s warranty does not cover defects attributable to or resulting from normal wear and tear (ie: exhausted zippers), natural hazard damage (ie: weather, animals, ultraviolet [UV] damage on tents), abuse or alteration.
All products being returned require a Return Authorization number. Service under our warranty is available to the original purchaser by returning the product to any authorized Kelty dealer or by contacting our customer service department at 1-866-349-7225 (1-866-FIX-PACK) for a Return Authorization number. Proof of purchase by the original owner must accompany the product for warranty service.
All products returned for warranty and repair must be properly cleaned. Items deemed insufficiently clean will be returned to the customer unrepaired. See Care & Instructions for how to properly clean your product.
We strongly recommend that you obtain a tracking number when sending your item to Kelty! We do not take responsibility for items not received or tracked to our location. Please be sure to insure any shipment, as Kelty cannot be responsible for uninsured packages. Shipping and insurance charges to send products to the Warranty Department are the customer’s responsibility. Kelty will absorb the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner's expense. For products sent to the Warranty Department from outside the United States, inbound and outbound freight and any insurance charges are the customer’s responsibility.
If, after inspection, we determine that the product is defective, we will repair or replace it at our discretion, free of charge. If your Kelty product needs service or repair that is not covered under warranty, we will provide the necessary service at a reasonable charge.
This warranty gives you, the original purchaser, specific legal rights. You may also have other rights, which vary from state to state. For additional information, please call 1-866-349-7225 to speak with a Kelty customer service representative.